FAQ

We are pleased to provide a suitable answer to all your questions.
Look below to the most frequently asked questions.
Is the answer you're looking for not listed? Send an e-mail to: info@supernatureproducts.nl

 

How do I find the right product quickly and easily?

There are a number of methods for the product you are looking for on our website.
At the top is a search bar where you can fill in product name.
Then press the icon in the search bar and all results are displayed. If you are not looking for a specific product but a whole productgroup, please use the category selection, these are among the top search bar: Energy - Joints - Weight loss - Skin - Concentration - Rest - Man - Woman - Eyes.
Click on a category of your choice, then appear the products in this category are applicable. There are also over 3 new search bars in sight.
You can search by: name (left), category (middle) and / or alphabetically (right).

 

Can I ask a supplementary question about a specific product?

With all our products is the most important information given.
Should you have any additional questions regarding this product please send an email to: info@supernatureproducts.nl

 

What are the shipping costs? Only for The Netherlands

Shipment of your order is free if order is above € 150,-.
The shipping of your order below € 150, cost- € 15,-.
More info see:
Shipping

 

How can I pay?

You can pay your order via I-Deal, Giropay, Bancontact / Mister Cash, credit card (Visa or Mastercard) or Paypal. For more info see: Payment

 

At what time will my order be delivered?

Only for The Netherlands: the orders placed on working days will normally be delivered within 48 hours.
The orders Friday after 12 hours or on weekends will be sent the following Monday.
More info see:
Shipping

 

Can I follow my order online?

Yes, after we have sent your product, we will send a Track and Trace link to your email address. By clicking you will automatically go to the page of DHL, where you can track progress of your order.
So you know exactly where your package is and when you can expect it approximately.

 

What do I do if I have not received the parcel or if the product is damaged?

If you receive a damaged product in your package or if your package is not delivered please send an email to: info@supernatureproducts.nl

 

What happens to my data if I state to receive the newsletter?

By signing up for the newsletter of Super Nature Products you consent to your personal data and email address to store.
Super Nature Products uses this stored information to inform you about new products and promotions.
We do respect the privacy, more info see:
Privacy

 

I have created an account, but now I'm moving. Can I change my details?

If you move, or you have already moved, you can customize your own address.
On your next order, all your data comes on the screen, please before placing your order, complete your change of address to enter.

 

How can I unsubscribe?

If you wish no longer to receive our newsletter, please join the next newsletter unsubscribe via the bottom newsletter unsubscribe newsletter and click.

 

Do you have any other questions? Mail us: info@supernatureproducts.nl